Behavioral Insights as a New Generation of Public Service Delivery

For many years behavioral insights has been on the top of political agenda. The aim of this article it to examine how the most innovative countries use this public management tool into public administration realm. In pursuit of this, behavioral insights units have been research in six countries. In conclusion author figure out that there is still a huge room for development and looking a new strategy to implement nudging in a larger scale.

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Author

Robert Gawłowski

robert.gawlowski@wsb.bydgoszcz.pl-WSB University in Toruń, Faculty of Finance and Management Department in Bydgoszcz; contact details: ul. Młodzieżowa 31a, 87-100 Toruń, Poland.