In this article, I present the topic of work on the feelings undertaken by doctors and medical staff towards a child with a rare disease and its immediate family. I refer to the sociological concept of the trajectory of the disease. I used the method of the narrative interview in terms of Frütz Schitze. In the last part of the article, I present the results of research carried out with the mother of the sick person. The respondent presents cooperation with specialists in a negative light. Both doctors and nurses do not undertake interactional work of the patient and his relatives, nor do they trustt work in them and biographical work. Such work is of great importance in the treatment of the child and in the process of supporting his relatives. Actions taken by specialists affect the life of the patient and his family not only in terms of physical health. They are also about the well-being of the family, its emotional resources. The result of evident mistakes in these actions is the fact that the mother of the sick child does not work through a difficult biographical experience.