The article conducts a comprehensive study of public information and communication space in Ukraine, analyzes its current state considering regulatory and organizational features, identifies key challenges for quality development and modernization of the industry, and identifies key dysfunctional problems that prevent high performance in domestic development of information and communication technologies. It is argued that an important role in the constructive formation of the public information and communication sector is played by the state information policy, which should be based on such principles as openness, system, equality of interests, priority of domestic producers, social orientation. It turns out that the formation of a quality public information space contributes to the development of civil society, information society and information democracy. Comprehensive digitalization of public communication will promote openness, transparency and accessibility of public information, the formation of partnerships between the public, business, and civil sectors. Three basic stages of formation of information and communication space have been identified: strategic, organizational and control ones.

Digitalization of public services is a global trend throughout the civilized world. Progressive governments of developed countries are actively implementing initiatives that have been given a very young acronym – GovTech. These are the latest digital technology solutions that make the work of the state more efficient and the lives of citizens easier. Implementation of the GovTech policy is a priority for many international projects and programs: Lisbon Council, Digital Europe, European Blockchain Partnership (EBP), International Association for Trusted Blockchain Applications (INATBA), DT4UA. The purpose of the article is to form a general vision of the current trend of GovTech policy implementation, using Ukraine as an example for the period of 2020-2023. In order to achieve the goal and formulate reasonable results, the study was structured in three sections: 1) Digitalization of Ukraine: introduction of modern digital technologies; 2) Ukraine’s participation in international digital projects; 3) Sharing Ukraine’s digitalization experience with other countries. The study has led to a number of conclusions. The ideology of GovTech is a two-vector message to humanity about the future: where instead of analog officials and certificates, “PaperLess” will work, and instead of cash currency “CashLess” – CBDC / cryptocurrency in a smartphone. Digital public services in a smartphone, and even a citizen’s passport, are already GovTech realities confirmed by the Ukrainian digital project “DIJA”. Ukraine’s successful experience in forming a GovTech e-state has begun to spread actively in other European Union countries (code name: “DIJA”). This shows a trend towards the development and formation of a precedent for the international GovTech format, in the form of a certain future standard (we are sure that this will be developed and researched). However, this study has shown that there are legal difficulties on the way to creating a precedent for the formation of the international GovTech format in Ukraine. The introduction of the intergovernmental GovTech format requires separate legal regulation and consideration of the issue of a fair balance of bilateral state agreements when it is introduced, which also lack relevant legal developments.

Today, information and communication technologies are widely used in all spheres of public life; state policy is gradually gaining publicity and social accessibility; it becomes possible for society to actively participate in globalization policies and processes; the digitalization of public services is globalized and covers the whole world, which indicates a netocratic vector of development of modern society. Given the pace of development of globalized e-democracy and the world’s efforts for socio-economic recovery, it is necessary to update the priorities of digital governance in order to increase trust in governments and state institutions, and for this it is necessary to create effective legislation that determines the possibility of forming a perfect governance system and regulatory state policy in the field of e-democracy. The article considers domestic legislative acts designed to regulate and streamline management processes in the conditions of netocracy of society, to ensure their consistency, stability, balance (laws of Ukraine: «On Information », «On Information Protection in Information and Communication Systems», «On the National Informatization Program», «On Electronic Documents and Electronic Document Management», «On Electronic Digital Signature», «On Electronic Trust Services», «On State Registration of Legal Entities, Individuals – Enterprises and Public Formations», «On telecommunications», «On the licensing system in the field of economic activity», «On the Fundamentals of the Development of the Information Society in Ukraine for 2007–2015», «On the Protection of Personal Data», etc.). An analysis of the indicated domestic legislative framework indicates a quantitative growth and improvement of regulatory documents covering the digital spheres of public administration. It has been established that the issue of harmonization of Ukrainian legislation with world legal norms remains important.