The COVID-19 pandemic affected the elderly in a special way. On the one hand, it contributed to the increase in health deficits and those related to social isolation. On the other hand, it also had a significant impact on the level and methods of support provided to seniors. The pandemic situation turned out to be a particular challenge for local governments and non-governmental organisations operating in various areas of senior policy. The general aim of the article was to analyse the state’s initiatives aimed at counteracting the effects of the COVID-19 pandemic addressed to seniors and examples of activities of the local government and the civil sector cooperating with it for the benefit of this group of people. In turn, the specific objective was to identify and understand the greatest difficulties that seniors had during the pandemic and the role played by the non-governmental organisation (both during the pandemic and as an entity of potential support in the future, which was particularly interesting given the European Union promoting services provided in the local environment). In connection with the specific objective, qualitative research was carried out using the in-depth interview method. The interviews were based on scripts that concerned four areas: problems and experiences of the elderly during the pandemic, help and support, communication, health, and well-being.